Home of Reporting: rethinking the analytics search and navigation

Provide workplace information to the right people so that they can use data to inform real estate, space optimization, and operational task.

Industry

Workplace management, Analytics

Company

OfficeSpace

My role

Product Designer. Owner

The team

Project Manager, Sr Project Manager

Research methods

Client Interviews, Journey mapping, A/B testing

Deliverables

Insights, recommendations, wireframes and prototype

Project Overview

In 2020 I helped design a menu page for Insights Hub, an OfficeSpace analytics platform that was about to launch. The Idea was to give visibility to all of the existing reports, and being as descriptive as possible. Reports were grouped in 7 categories and sub-categories. It was a very busy page. It was also confusing and tedious to read through. With a 40+ report portfolio it became unsustainable very quickly. It was time to explore new navigation and landing page ideas. Our goal simplify the search and finding process while making the users feel welcomed, in a self served analytics experience.

My Contributions

As the designer that owned all analytics projects. I was very exited to revisit this menu page a few years after it's first launch. It was not a priority at that moment but that allowed me to take time and also work it out with new and upcoming projects in mind.

Key Findings

We conducted several user interviews to understand our users and their need so that we can build a best-in-class analytics product.

The goal was to build a working understanding of insights hub users and their holistic user experience assumption busting
1. Test how users navigate and find reports
2. Ensure reporting is relevant/ addresses users' concerns
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We focused our 30-minute interviews on digging deeper into potential gaps. As a result, the journey map skew more negative than positive.

We found Insights hub users come to view analytics about how their workplace is used so that they can make more informed decisions about their Real State, people, and floor plans. Users spent valuable time skimming for the report they were looking for. Navigation was confusing, and their interests varied depending on roles and who they reported to.
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We were able to identify the relevant data and found a big opportunity in designing the journeys by types of missions.

To see my most recent case studies from OfficeSpace, reach out at gloriana.et@gmail.com